> ## Documentation Index
> Fetch the complete documentation index at: https://restaurants.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Changelog

> A dated log of updates to the PolyAI restaurant template engine.

Updates are listed newest first. When a release reaches your project, you will see an **Apply Updates** button in the PolyAI platform — click it to pull the latest changes into your site configuration.

<Note>
  Some features roll out to US projects before UK projects. Your PolyAI contact will confirm when a release is live in your region.
</Note>

***

## Week of May 11, 2026

**Released: May 14, 2026** (US first, UK to follow)

### New features

<AccordionGroup>
  <Accordion title="Tripleseat integration for large party leads">
    When a guest requests a booking above your configured [max party size](/configure/reservation-flows), the agent can now collect event details and send them directly to your Tripleseat account as a lead — instead of transferring the call.

    The agent collects: activity type, name, party size, date and time, and contact details (email and phone).

    Configure this per site from **Sites > Large party handling**. See the [Tripleseat integration guide](/configure/tripleseat-integration) for full setup steps.
  </Accordion>

  <Accordion title="Synchronized online availability">
    You now have the option to cross-reference OpenTable online availability with in-house availability for maximum booking accuracy. When enabled, reservations are only accepted when both sources align. Otherwise, the agent continues to use in-house availability by default.

    No configuration is required — this is applied automatically when you apply updates.
  </Accordion>

  <Accordion title="Redesigned Voice Library">
    The Voice Library has been updated with a more intuitive browsing experience. You can now preview and select from an expanded collection of high-quality voices across multiple providers to better represent your brand.

    See the [voice configuration guide](/configure/update-voice) for how to change your agent's voice.
  </Accordion>

  <Accordion title="Ambient background noise">
    You now have the option to enable subtle background noise for your voice agent, creating a more natural and authentic guest experience that sounds like a seamless part of your restaurant environment.
  </Accordion>
</AccordionGroup>

### Updates

<AccordionGroup>
  <Accordion title="Improved reservation negotiation">
    When a guest's requested time is unavailable, the agent now presents alternatives more clearly and handles edge cases (such as no availability within the search window) more gracefully.
  </Accordion>

  <Accordion title="Better error handling during booking flows">
    If a booking or amendment fails partway through, the agent now provides clearer guidance to the guest and falls back to transfer where appropriate, rather than repeating or stalling.
  </Accordion>
</AccordionGroup>

***

## Prior releases

Updates before May 11, 2026 were applied directly by the PolyAI team and are not listed individually. If you have questions about a past change, contact your PolyAI representative or reach out via [the support page](/contact-us).