> ## Documentation Index
> Fetch the complete documentation index at: https://restaurants.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Adjust reservation flows

> This article covers the adjustable features in your PolyAI agent's reservation-related flows.

<Tip>
  To access and change the below settings on the PolyAI platform:

  1. Click on "Sites" on the left panel
  2. Click on the site you want to edit
  3. Go to the “Reservations and call handling” section
  4. You will see the below toggles, which you can switch on or off
  5. If you make a change to a toggle, click "Save Version" in the top right and note what you changed
  6. Then go to "Versions" on the left panel and click "Go Live" next to the change you made
</Tip>

<AccordionGroup>
  <Accordion title="“Make bookings” toggle">
    This allows the agent to make standard reservations for guests. If turned **off**, the agent transfers when a guest makes this request.
  </Accordion>

  <Accordion title="“Offer experiences during booking” toggle">
    If you have experiences set up in OpenTable, this allows the agent to offer them during the applicable times. If turned **off**, the agent only offers standard bookings.
  </Accordion>

  <Accordion title="“Amend bookings” toggle">
    This allows the agent to change bookings. If turned **off**, the agent transfers when a guest makes this request.
  </Accordion>

  <Accordion title="“Cancel bookings” toggle">
    This allows the agent to cancel bookings. If turned **off**, the agent transfers when a guest makes this request.
  </Accordion>

  <Accordion title="“Collect CSAT” toggle">
    This allows the agent to collect customer satisfaction feedback at the end of each call by asking the guest if they got what they needed from the call. If turned **off**, the agent does not ask for feedback.
  </Accordion>

  <Accordion title="“Transfer outside of staff or opening hours” toggle">
    This will have the agent transfer a guest to your transfer number outside of specified opening (or staff) hours when a request requires human intervention. If turned **off**, the agent does not transfer and instead tells the guest to call back during operating hours if they want to be passed to a person.
  </Accordion>

  <Accordion title="Max party size">
    The number you enter in this field determines the maximum party size that the PolyAI agent can make a booking for. For larger party sizes, the agent either sends the details to [Tripleseat](/configure/tripleseat-integration) (if configured for the site) or transfers them to your transfer number.
  </Accordion>

  <Accordion title="Transfer number">
    This field indicates the phone number that the agent will transfer the guest to if their request requires human intervention.
  </Accordion>
</AccordionGroup>