> ## Documentation Index
> Fetch the complete documentation index at: https://restaurants.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Analyzing your agent’s performance

> This article outlines the built-in tools that you can use to analyze who your PolyAI agent is performing. 

Within the PolyAI platform, there are two tools that will help you analyze your agent’s performance: **Smart Analyst** and **Conversations**.

<AccordionGroup>
  <Accordion title="Smart Analyst">
    Smart Analyst is a **conversational analytics tool that uses AI** to review a sample of calls when you ask it natural-language questions, like "How has the agent been performing over the last week?"

    <img src="https://mintcdn.com/polyai-restaurants/QYBhPiFEtjV2IuCN/images/smart-analyst.png?fit=max&auto=format&n=QYBhPiFEtjV2IuCN&q=85&s=2a3d0a1bee0fd78aed008c9b48c9b856" alt="smart-analyst" width="3010" height="1148" data-path="images/smart-analyst.png" />

    To use Smart Analyst:

    1. Click **Smart Analyst** on the left panel of the PolyAI platform
    2. Type in your question or use one of the templates
    3. Click Enter on your keyboard and wait for Smart Analyst to give you a response
    4. You can use the answer it gives to inform edits you decide to make to your agent, or raise a support ticket if there is a technical issue

    You can start a new chat by pressing the **+ New Chat** button on the left. As you have chats with Smart Analyst, historical chats will show up under the **Recents** panel to the left of the chat.

    <Tip>
      Ask Smart Analyst questions about your agent's performance the way you would ask them to a person.
    </Tip>
  </Accordion>

  <Accordion title="Conversations">
    Conversations give you **access to the raw conversations** that your agent is having. To view conversations:

    <img src="https://mintcdn.com/polyai-restaurants/QYBhPiFEtjV2IuCN/images/conv-review.png?fit=max&auto=format&n=QYBhPiFEtjV2IuCN&q=85&s=46f8cb8c373f385ef795c0e3dff5b1d7" alt="review" width="3002" height="1368" data-path="images/conv-review.png" />

    1. Click **Conversations** on the left panel of the PolyAI platform
    2. If you want to review your Live calls, click "Production". If you want to review your Test calls, click "Test". 
    3. Click the specific conversation(s) you are interested in reviewing
    4. Read the transcript and/or listen to the call by clicking the play button

    If you want to share a conversation with the PolyAI support team for investigation purposes, copy the call SID using the link button (🔗) at the top of the call and share that  when submitting a support ticket via the "Contact Us" button in the bottom-left of the PolyAI platform. 

    <Tip>
      * The **Filter** button lets you filter conversations by what matters most to you.
      * If the conversation has enough information, you can view a summary and a **PolyScore** — a 0 to 10 rating of call quality (10 being the best).
    </Tip>

    <Danger>
      If there is a technical issue that you want to share with our support team, please  copy and paste the call SID of at least one call which highlights the issue(s) you are describing. The call SID can be copied by clicking the link button (🔗) at the top of the call. You can submit a support ticket via the "Contact Us" button in the bottom-left of the PolyAI platform. 
    </Danger>
  </Accordion>
</AccordionGroup>