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Congratulations! You have completed PolyAcademy Level 2. You have now been introduced to behavior, knowledge, speech, and control layers. You have:
  • Added and refined more complex Knowledge Base topics, including multiturn and action-driven flows.
  • Configured global ASR behavior to reduce misrecognition and unnecessary clarification.
  • Applied Response Controls to regulate the agent’s own output and eliminate undesirable phrasing.
  • Tuned audio and voice behavior.
  • Used Conversation Review and diagnostics to understand why the agent behaved the way it did.
  • Tested changes safely across environments.
You should now be able to answer the following questions without guessing:
  • Why did the agent respond the way it did?
  • Which KB topic, rule, response control, or variant was responsible?
  • Where would I change this behavior — and only this behavior?
  • How would I test that change safely before users see it?
  • Where would I verify that the change worked?