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The October 2024 release brings targeted updates to ASR, regional expansion, version management, voice customization, and content filtering. Expand the items for details:
flows-asrThe ASR biasing for flows feature allows builders to improve ASR performance by configuring biasing for specific types of inputs at particular flow steps.Key highlights:
  • Bias for input types including alphanumeric, numeric, precise date, string number, yes/no, name spelling, party size, relative date, and time.
  • Optimal biasing effectiveness is achieved by selecting the minimal necessary inputs.
Benefits:
  • Improved ASR performance: Targeted biasing enhances recognition accuracy for specific input types.
  • Higher recognition rate: Custom biasing ensures critical inputs are accurately captured.
How to use:
  • Open the “Flows” section under the Build tab.
  • Configure biasing for input types at designated Flow steps.
The studio now operates in UK and EU regions as well as the default US.Key updates:
Manage and review historical, draft, sandbox, pre-release, and live versions of your agent for seamless change management.flows-asrKey highlights:
  • View and manage all agent versions.
  • Access historical versions for a comprehensive overview.
Benefits:
  • Development and Deployment: Efficiently manage changes to align with business objectives.
  • Ongoing Maintenance: Implement updates without impacting user experience.
Visit the environments and versions page for more details.
Set a distinct greeting message and dial tone before the agent interaction begins.flows-asrKey highlights:
  • Customize greeting messages with a separate voice.
  • Upload custom dial tones for tailored interactions.
How to use:
  • Go to the “About” section.
  • Enable the disclaimer message and configure the greeting and tone settings.
Gain full control over Safety Filters directly in the studio UI. Builders can fine-tune severity settings or disable specific filters to better align with project requirements.flows-asrKey highlights:
  • Adjust filter severity to match client risk tolerance.
  • Disable specific filters when necessary.
How to use:
  • In the “Settings” section, modify filter thresholds using the slider or disable filters as needed.