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If there are words that your PolyAI agent struggles with pronouncing correctly, you can specify how the agent should pronounce those words in the PolyAI platform. Here is how to do so:
  1. On the PolyAI platform, click Voice on the left panel
  2. Click the Pronunciation tab at the top
  3. Click. ”+ Pronunciation”
  4. Enter the Phrase (which is the word ir phrase the agent is pronouncing wrong) and How it should sound (which is the phonetic spelling the of word or phrase)
  5. Click the Play button to the right to hear how the agent pronounces it now
  6. Click Publish in the top-right
  7. Add a note about what you changed
Screenshot 2026 07 16 At 3 04 13 PM

Tip: Some common terms you may need to add a pronunciation for:

  • Email address
  • Restaurant name
  • Website
Note: If the agent is already saying the term or phrase correctly, there is no need to add it to the Pronunciation tab.