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Your PolyAI agent has two voices. One is for the disclaimer, which intentionally sounds robotic. The other is your agent’s main voice, which is human-sounding and speaks from the greeting onwards.
voice-main The Voice Library includes a collection of high-quality voices across multiple providers. You can preview each voice, and filter by language or gender to find the best fit for your brand. To update your PolyAI agent’s voices:
  1. In the PolyAI platform, click Voice on the left panel
  2. Click change next to either your main agent’s voice
  3. (Optional) Apply the languages and/or gender filters to narrow down the selection
  4. Click the play button next to a voice to hear what it sounds like
  5. Click the voice you want to choose and click select in the bottom-right
  6. Click Publish in the top-right
  7. Add a note about what you changed