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Documentation Index

Fetch the complete documentation index at: https://restaurants.poly.ai/llms.txt

Use this file to discover all available pages before exploring further.

Within the PolyAI platform, there are two tools that will help you analyze your agent’s performance: Smart Analyst and Conversations.
Smart Analyst is a conversational analytics tool that uses AI to review a sample of calls when you ask it natural-language questions, like “How has the agent been performing over the last week?”smart-analystTo use Smart Analyst:
  1. Click Smart Analyst on the left panel of the PolyAI platform
  2. Type in your question or use one of the templates
  3. Click Enter on your keyboard and wait for Smart Analyst to give you a response
  4. You can use the answer it gives to inform edits you decide to make to your agent, or raise a support ticket if there is a technical issue
You can start a new chat by pressing the + New Chat button on the left. As you have chats with Smart Analyst, historical chats will show up under the Recents panel to the left of the chat.
Tip: Ask Smart Analyst questions about your agent’s performance the way you would ask them to a person.
Conversations give you access to the raw conversations that your agent is having. To view conversations:review
  1. Click Conversations on the left panel of the PolyAI platform
  2. If you want to review your Live calls, click “Production”. If you want to review your Test calls, click “Test”. 
  3. Click the specific conversation(s) you are interested in reviewing
  4. Read the transcript and/or listen to the call by clicking the play button
If you want to share a conversation with the PolyAI support team for investigation purposes, copy the call SID using the link button (🔗) at the top of the call and share that when submitting a support ticket via the “Contact Us” button in the bottom-left of the PolyAI platform. 
Tips:
  • The Filter button allows you to filter down conversations according to what you consider most important to review
  • If the conversation has enough information, you can view a summary and a PolyScore associated with it, which is a score from 0 to 10 that rates the quality of the call (10 being the best).
If there is a technical issue that you want to share with our support team, please copy and paste the call SID of at least one call which highlights the issue(s) you are describing. The call SID can be copied by clicking the link button (🔗) at the top of the call. You can submit a support ticket via the “Contact Us” button in the bottom-left of the PolyAI platform.