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greeting The greeting introduces your PolyAI agent and asks how it can help — for example, “Thank you for calling [restaurant name]. How can I help you today?” Edit it to fit your brand. To edit the greeting message:
  1. In the PolyAI platform, click Sites on the left panel
  2. Click the site you want to make edits to
  3. Under Restaurant Profile, edit the content in the Greet Message field
  4. Click Save to version in the top-right
  5. Add a note about what you changed
  6. Then click Save to version again
  7. Click the Call Agent button in the top-right
  8. Select the site and click Start Test Call to stay on the line to listen to the greeting
  9. If you are satisfied with it, click Versions on the left panel
  10. Click Go Live to the right of the change you made