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After reviewing our articles, if you need to reach out to our team directly, please email restaurantsupport@poly-ai.com and a member of our team will get back to you within 24-48 business hours. If you are calling about an issue with calls the agent is having, please go to the Conversations section and copy and paste the call URL of at least one call which highlights the issue(s) you are describing. If you need support with the process for setting your PolyAI agent live, please provide details about which of the two go-live options (outlined in our Launching Your Agent article) you prefer. Please also let us know if there is a particular step outlined in that article that you are struggling with.