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How to update answers to existing questions in the PolyAI platform:

  1. Click Sites on the left panel
  2. Click the site you want to make edits to
  3. Scroll down to FAQs
  4. Make the edit(s) to the content
  5. Click Save to version in the top-right
  6. Add a note about what you changed
  7. Then click Save to version again
  8. Click the Call Agent button in the top-right
  9. Select the site and click Start Test Call
  10. Ask the agent the question(s) that you edited
  11. If you are satisfied with how the agent responds, click Versions on the left panel
  12. Click Go Live to the right of the change you made

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How to add additional answers in the PolyAI platform:

If you want to add additional answers that go beyond the existing questions, you can add those in by doing the following:
  1. Click Sites on the left panel
  2. Click the site you want to make edits to
  3. Scroll down to FAQs
  4. Enter the additional answers in the “Additional information” field
  5. Click Save to version in the top-right
  6. Add a note about what you changed
  7. Then click Save to version again
  8. Click the call agent button in the top-right
  9. Select the site and click start test call
  10. Ask the agent the question(s) that you added answers for
  11. If you are satisfied with how the agent responds, click Versions on the left panel
  12. Click Go Live to the right of the change you made