Skip to main content
content

​
How to update answers to existing questions in the PolyAI platform:

  1. Click Sites on the left panel
  2. Click the site you want to make edits to
  3. Under the General tab, scroll down to FAQs
  4. Make the edit(s) to the content
  5. Click Publish in the top-right
  6. Add a note about what you changed

​
How to add additional questions and answers in the PolyAI platform:

If you want to add additional questions and answers that go beyond the existing questions, you can add those in by doing the following:
  1. Click Sites on the left panel
  2. Click the site you want to make edits to
  3. Click the Additional FAQs tab
  4. Click the + FAQ button and fill in the following fields:
    • Rename “new-topic” to a name that fits the topic (for example, “live music”)
    • Add at least 1 related “Caller Question” (for example, “Do you play live music?”)
    • Add the “Answer” (for example, “Yes, we play live music every Friday starting at 6 pm”)
  5. Click Publish in the top-right
  6. Add a note about what you changed